FAQs
General
Q: What is Advanced Health Education Center’s contact information?
A: 8502 Tybor Drive | Houston, Texas 77074
Phone: 713-772-0157 | 1-800-239-1361
Fax: 713-772-0155
Email: office@aheconline.com
Approvals
Q: How many credits do I have to have for my ARRT renewal?
A:
For more detailed information go to www.arrt.org
**State reporting requirements vary and do not always run concurrent with your ARRT reporting requirements. Please consult your state for reporting requirements.
Q: What is the difference between A and A+ credits?
A: The difference between Category A and A+ is a designation assigned by the RCEEM that approves the course. If you are a RT you can take either A or A+ credits. RRA's with questions should go to www.asrt.org for specific requirements.
Q: Are AHEC's Home Study and/or CE courses approved for CE credit that ARRT will accept for my license renewal?
A: Yes, AHEC's Home Study and CE courses are approved for Category A credit, by AHRA, ASRT or SDMS. These approval agencies are designated by ARRT as a Recognized Continuing Education Evaluation Mechanisms (RCEEM).
**ARRT will not accept ACCME Category I approved courses. See CME Approval below for ACCME Category I approved courses.
Q: Will these activities be accepted for my CE requirements for my state license?
A: Yes, states which require mandatory reporting of your CE credits accept courses approved by an ARRT designated RCEEM.
**Some states require CE activities completed for licensing requirements be directly related to the administration of ionizing radiation, or have other specific requirements. Please consider your state regulations for CE courses or Home Study activities prior to your purchase.
California technologists (XT's and CRT) need to earn 24 credits in the 2 years prior to the expiration of their certificate/permit. Certified supervisors and operators (California Licensed Physicians and Surgeons, Podiatrists, or Chiropractors) are required to earn 10 CE credits in the 2 years prior to the expiration of their certificate/permit.
For certified RTs in California, regulations require CE credit to be earned in subject material related to the application of X-ray to the human body. CE may include X-ray administration, X-ray pathology, X-ray diagnosis and X-ray quality control. However, due to the subjects in magnetic resonance imaging (MR) and ultrasound are not related to the application of x-ray to the human body, CDHS will not accept them for CE credit.
AHEC is an approved provider of continuing education for California license renewal, including mammography. Our venipuncture courses follow the Cali¬fornia regulations for approved education curriculum.
For more information about CE requirements in California please visit the website.
http://www.dhs.ca.gov.rhb/HTML/FAQs.htm
Home Study courses are approved by the State of Florida, Department of Health Bureau of Radiation Control, and Radiologic Technology Program. Some credit assignments may be different than listed in our marketing material. AHEC live CE seminars offered within the State of Florida have Florida approvals.
**Florida RT's registering for CE courses offered in other states, or for skills courses in held in our Houston location should request AHEC obtain state approval for Florida for the course. The request must be submitted 90 days before the class date to allow adequate time for processing.
AHRA and ASRT approvals are accepted. Fifty (50) percent of the required 24 continuing education must be direct credits, related to the performance of procedures involving ionizing radiation. Three (3) of the 24 must be instructor led education.
Q: Is there a limit on the number of Home Study activities or Directed Readings I can complete for my ARRT renewal?
A: ARRT does not limit the number of CE credits earned through Home Study or Directed Readings. However, certain states do have limitations on the number of hours that can be used to satisfy CE requirements. Please consider your state requirements regarding live versus self-study hours/credit.
Q: Do you report my CE credit to the ARRT, ASRT, of State licensing board?
A: No, the ARRT and ASRT do not allow CE providers to report CE activity for individuals. All certificates of completion you receive from AHEC contain the proper information required to be reported to the ARRT. For more information visit: www.arrt.org.
RT's who are ASRT members utilizing the CE tracking program are responsible for submitting activity documentation directly to the ASRT.
Q: Does a CE activity or Home Study topic have to be specific to my registry credentials?
A: It is recommended, but at this time not required by the ARRT. For registries obtained after December 31, 2010 check Continuing Qualification Requirements (CQR) on the ARRT website.
**Some states do have specific requirements on CE topics. Please check your state requirements.
Q: Can I attend the same CE course more than once?
A: Yes, but not in the same biennium period.
Q: Can I repeat a Home Study activity more than once?
A: No, ARRT does not allow for a Home Study activity to be repeated after the initial completion.
Q: Does AHEC maintain records of the CE courses/activities I have completed?
A: Yes, records for attendance are kept for up to 6 years after the completion - as required by CE approval agencies.
Q: Does AHEC maintain records of the CE course/ activities that I have purchased from AHEC?
A: Yes, through our Customer Management System.
Q: CME Approval Information
A: The Advanced Health Education Center, Ltd. is accredited by the Accreditation Council for Continuing Medical Education to sponsor continuing medical education for physicians.™ Although ARRT does not accept ACCME Category I credit, AMA PRA Category 1 Credits™ are available for AHEC activities for medical professionals whose credentialing agencies recognize Category 1 credit, i.e. (sonographers and physical therapist). Please contact us prior to the scheduled course if there is not an ACCME designation statement on the course description you are interested in attending.
Registration Information
Q: Where can I find a schedule of the courses available?
A: Any Live Events, Live Webinar, & On Demand Courses currently available through AHEC are on our store at: https://store.aheconline.com.
Check Payments: Accepted through the mail with a registration form attached, or if the registration was taken over the phone or fax notify AHEC that you will be sending in a check for the tuition payment.
Cash Payments: Accepted by walking into AHEC offices prior to the course date, or at the door on the day of the course with an additional $35 (administrative and door fee).
Q: What is the "administrative fee" and "door fee"?
A: Registrations made within fourteen (14) days of the scheduled course will automatically include a $25 administrative fee. The late fee will be reflected at checkout when registering online.
A $10 door fee will be added to the course fee + administrative fee for all registrations taken the day of the seminar at the door.
Q: Do I have to pay sales tax on my order?
A: Sales tax on shipments to Texas and California will be collected.
Q: What is the refund/cancellation policy? You cannot cancel an order online - you MUST call AHEC to cancel ANY order.
A: To receive a full refund, live event cancellations must be requested at least two (2) weeks before the start date of the course. Cancellation requests for live event received within two (2) weeks of a course are not eligible for a refund.
Refunds for cancellations received by the cancellation deadline will be made within 45 days following the course. No refunds are given for non-attendance. If the registered participant cannot attend, a substitute may attend. The substitute's name should be called in to our office at 1-800-239-1361.
Home studies/books are non-refundable. Webinar cancellations will be given in the form of tuition credit if cancellation request is received at least seven (7) days prior to the date. Within seven (7) days of the webinar no tuition credit is available. Webinars are not eligible for refunds at any time.
**We cannot be responsible for any penalties incurred due to seminar or registration cancellation. In the event of unforeseen circumstances, AHEC Web Store reserves the right to substitute instructors and similar courses as necessary.
Q: What is the refund/cancellation policy for skills courses (i.e. ultrasound or initial training courses requiring placement in a clinical rotation)?
A: All cancellations for any skills course must be received in writing. For those received at least fourteen (14) business days prior to the seminar date, a refund less a 30% administrative fee will be given. Beyond this time, no refund is given, but tuition credit (less a 30% administrative fee) may be applied to future course offerings within a twelve (12) month period. Any confirmed registration not canceled in writing will be subject to tuition forfeiture. No refunds or tuition credit are given for non-attendance. Facilities may substitute employees by notification to AHEC in advance. If you do not cancel and do not attend, you are still responsible for payment..
Q: What if I want to use tuition credit to pay for my registration?
A: You must call the AHEC offices and register over the phone to use tuition credit.
Q: How do I access course handout materials?
A: To access this material you may visit our website at www.aheconline.com and scroll down until you see the "Class Handout Materials - Click Here" box. You may also access the handouts under the "Online Store" tab.
Live Webinars
Q: What is a webinar?
A: A webinar is an instructor-led CE course available at least once a week on a weekday evening. They are between 1 - 3 hours in length.
Q: What type of credit is given for AHEC webinars?
A: Currently, all AHEC webinars are approved through AHRA for Category A credit.
Q: How/when will I receive my certificate?
A: You will receive your certificate as a PDF attachment to the email address given at registration within 2 - 3 business days after the course.
Q: What is a live webinar?
A: A webinar is a live, instructor-led CE course available at least once a week on a weekday evening. They are between 1 - 3 hours in length.
Q: What type of credit is given for AHEC webinars?
A: Currently, all AHEC webinars are approved through AHRA for Category A credit.
Q: How/when will I receive my certificate?
A: You will receive your certificate as a PDF attachment to the email address given at registration within 2 – 3 business days after the course.
Q: Do I have to download anything onto my computer to view the webinar?
A: You will not have to download a full application to run the program, but you will have to allow your computer to run the Zoom program.
Q: What is the refund/cancellation policy regarding the webinars?
A: There are NO refunds for webinars unless AHEC is responsible for cancelling the event. There are NO refunds given for no-shows.
Q: Is there a post test?
A: No, but you MUST complete the Course Evaluation Survey, which will be emailed to you after the webinar ends.
Q: How do I register/pay for an event?
A: Registrations for any webinar can be taken over the phone during regular business hours (Monday - Friday, 7:30am - 5:30pm CST) or online.
Q: When does registration close for webinars?
A: Online registrations close 48 hours prior to the start time of the course. Phone registrations close at 1pm CST the day before the course.
Q: Is there a late fee for the webinars?
A: No, webinars do not have a late fee.
Q: Can I use my tablet or mobile device for webinars?
A: Yes! You can download the mobile application for Zoom on your iOS or Android devices through the Apple App Store or the Google Play Store.
Q: Can I complete the download process before the seminar?
A: Yes, use this link: https://zoom.us/support/download.
**For more information please view these detailed instructions: https://www.aheconline.com/webinarsprep.html.
Live Events
Q: When is the last day to register/pay for a live event?
A: Registrations may be taken for an event up to the day of the event, but this is not recommended. Within 2 weeks of the course, a $25 administrative fee will be added to the course total, and AHEC cannot guarantee availability.
Q: What if I want to register at the door?
A: Registrations received at the door will need to include the $25 administrative fee and a $10 door fee - for a total of $35 including the advertised tuition fee.
You MUST sign in on the roster to receive credit for attending the course. Certificate Request Forms are available from the instructor to fill out at the end of the course, and certificates will be mailed to the address written on the form when AHEC has processed the request.
Q: How will I know where a live event is held?
A: Event locations are listed on our website on the course description page, and on invoices after registration.
Q: What is the minimum course size policy?
A: All courses require a minimum number of attendees. AHEC reserves the right to cancel a course if the minimum number is not met.
**AHEC is not responsible for travel reimbursement in case of cancellation. Please check with our office for status at least two (2) weeks before your course prior to making definitive travel arrangements.
Q: When/how will I receive my certificate?
A: Registrations that have been completed with payment at least seven (7) business days prior to the start date will receive a certificate at the completion of the live event.
Any registrations after this time will have to complete a "Certificate Request Form". Certificate Request Forms are available from the instructor to fill out at the end of the course, and certificates will be mailed to the address written on the form when AHEC has processed the request.
Q: What if there is a change to the course location or it is canceled after I have registered?
A: AHEC holds the right to change a course location or cancel a course. In case of this, we will contact you via email and phone prior to the course date. We recommend giving two (2) valid phone numbers and an email address when registering for any course.
**AHEC is not responsible for any expenses incurred as a result of a cancellation if the client does not provide reliable contact information.
Q: I have already registered and paid for a course, and I just received a coupon for it. Can I get a refund for the difference?
A: No, discounted prices are valid for new registrations only.
Q: What if I have lost my certificate?
A: Please call 1-800-239-1361 to be issued a new certificate.
On Demand Courses
Q: What's the difference between a Through the Mail and an Online on demand courses?
A: Registrations may be taken for an event up to the day of the event, but this is not recommended. Within 2 weeks of the course, a $25 administrative fee will be added to the course total, and AHEC cannot guarantee availability.
A:
Through the Mail home studies are delivered on USB Flash Drive with all of the course reading material. Mailed on demand courses will also include a printed multiple choice post-test, unless otherwise stated. Read the course material, answer the questions in the post-test, and mail or fax back the post-test answer sheet for grading. Once graded, your certificate will be mailed to the address on file if you pass.
Online on demand course material will be given in the form of a link to the on demand website. The material will be either reading material or a video presentation followed by a multiple choice post-test. The link will be sent to the email that was given at the time of registration. After reading through the course material, you may take the on demand course post-test. Online on demand courses tests are automatically graded after clicking submit, and once you pass you may print your certificate immediately.
Q: What is the passing grade on a on demand course activity?
A: 75% or higher.
Q: What happens if I do not pass the on demand course test?
A: For "Through the Mail" on demand courses you will be contacted by our offices to inform you, and a new answer sheet can be faxed or emailed to you at no cost. For "Online" on demand courses, you will automatically be told you have failed, and may retake the test at your convenience.
ARRT guidelines will allow no more than three (3) attempts to successfully complete the course. No CE credit will be awarded after three (3) failed attempts.
Q: What shipping methods are used and are there additional costs?
A: AHEC ships all "Through the Mail" on demand courses and merchandise via UPS Ground, 2-day, or overnight with prices based on region and type of shipping chosen. The estimate arrival time is only an estimate, and can fluctuate based on time of year.
P.O., F.P.O., and A.P.O. delivery is available ONLY through standard USPS. No tracking number will be associated with your package, and therefore is not recommended. All packages sent via standard USPS are at the customer's risk, and releases AHEC of all liability.
Q: What does "extra post-test only" mean?
A: All on demand courses are packaged with one posttest. If an additional person would like to take the on demand course, an extra posttest can be ordered and the book can be shared.
Q: Who should I call with technical difficulties?
A: Please call 1-800-239-1361.
Q: How should I turn my answer sheet in?
A: For "Through the Mail" on demand courses you may fax your answer sheet to (713) 772-0155 or mail to:
Advanced Health Education Center
8502 Tybor Drive
Houston, Texas 77074
Q: What if I have lost my certificate?
A: For "Online" on demand courses, you may log into the AHEC website to view your past on demand courses and to print duplicate certificates. For "Through the Mail" on demand courses, please call our office.
Q: Can I retake a home study if it is not in the same biennium?
A: No, on demand courses can NEVER be taken again after completed regardless if it is a different approval period.